Technology Coordinator
MMC

TECHNOLOGY COORDINATOR

Department: Employee Health & Benefits

Reports To: Director of technology solutions

Summary

The Employee Health & Benefits Technology Coordinator will play a crucial role in supporting the West Regions Employee Health & Benefits Technology Team. This position involves various day-to-day tasks, including plan builds/renewals in benefit administration platforms, collaborating with carriers and service teams on carrier connection implementations and discrepancies, and serving as a client-facing resource for our service teams.
Essential Duties & Responsibilities
•Research & Service
oAssist the technology team in evaluating and vetting systems to find the best fit for clients, such as HRIS, Payroll, and Online Benefit Administration platforms
oReview and maintain platforms to ensure configurations comply with client requirements
oConduct calls with current service partners to address concerns or resolve issues
oProvide project oversight for benefit administration system implementations and ongoing updates
oEnsure EDI feeds are implemented and actively transmitting data to carriers and vendors
oCollaborate with carriers, service partners, and internal teams to resolve electronic data integration issues
oTrack service partner features and functionality for comparison and vendor usage quarterly to be used as a Division resource.
oAssist with drafting, managing and overseeing the RFP selection process for new service partners.
•Stay abreast of industry trends and new market entrants in the evolving HCM/HRIS market landscape
•Educate clients on monitoring and resolving data discrepancies and inaccuracies within the benefits administration system or carrier database
•Work with Division associates to provide training and guidance on applicable systems.
•Act as a Division resource for questions related to systems.
•Various system configuration, troubleshooting, and testing

Education and/or Experience

Successful candidate will be a service-oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions. Some experience in a benefit administration platform in an HR or benefit administration role is required.

• This position interacts with and provides service to a large group of internal associates / offices and has high levels of contact with external vendors. The Technology Coordinator must be positive and approachable, and work effectively with diverse personalities
• Successful work history to include 3+ years of experience in health and welfare products / market and specifically in the field of technology
• Professional history must show increasing levels responsibility directly related to the performance of the above duties
• Strong familiarity with the Employee Health & Benefits marketplace to include unique business industry needs, educational and professional development associations, carriers, and other broker agencies. Strong knowledge of and experience with alternative funding and plan designs
• Current technical knowledge and understanding of Employee Benefit federal and state legislation
• Knowledgeable of HRIS systems and benefits administration systems is a must
• Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel and PowerPoint) with the ability to operate standard office equipment is required.
• Ability to make independent decisions and use good judgment in addressing and servicing client and team needs
• Strong communication skills, with the ability to explain technical matters in non-technical terms and present information clearly and concisely in written and verbal formats
• Strong organizational skills and ability to establish priorities
• Demonstrate ability to resolve problems and present results neatly, with clarity and precision in oral and written form
• Ability to develop, plan, and implement short- and long-range goals
• Valid driver's license and reliable transportation

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods.
• Work is performed in a typical interior/office work environment.
• Hybrid work environment, with occasional office attendance required
• Extended work hours (10 - 12 hrs/day) required on occasion due to attendance and participation at networking and industry functions.

The applicable hourly rate range for this role is $28.84 to $57.72

The hourly rate offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis.

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