UI Claims Specialist
State of Nebraska

The work we do matters!

Hiring Agency:
Labor - Agency 23

Location:
Omaha, NE

Hiring Rate:
$17.825

Job Posting:
JR2024-00010795 UI Claims Specialist (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
11-05-2024

Job Description:
Are you ready to make an impact in the lives of Nebraskans? The Department of Labor has a great opportunity to join a group of dynamic professionals in the Omaha Career Center as a UI Claims Specialist. You will help support individuals needing assistance when filing for unemployment insurance benefits.

We are looking for Individuals who are customer focused, detail-oriented, effective communicators and enjoy working in a team-oriented environment. If this sounds like you...apply today!

Here's what we have to offer!

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

Examples of Work

• Assist unemployment insurance claimants with navigating the NEworks systems and provide technical support by guiding and coaching in the filing of initial, additional, and weekly claims for unemployment insurance benefits.
• Receive and respond to telephone and/or in-person inquiries from claimants, employers, other agencies, and the general public regarding the unemployment insurance program, by interpreting state and federal unemployment insurance laws, agency rules, regulations, policies, procedures, and guidelines.
• Explain services, procedures, options, and benefits to customers. Discuss NDOL and American Job Center services and refer accordingly.
• Pre-screen claims by gathering and assessing key database information on individuals' type and location of employment and applying Nebraska, federal and state laws to make decisions.
• Collect, record and store claimant demographics and employment history, along with appropriate occupational classification codes, and enter respective data into a computer database.
• Retrieve, review, and verify all client personal and employment information data for accuracy and completeness and update as required.
• Conduct periodic eligibility review interviews with unemployed individuals regarding ability and availability for work in person and over the phone.
• Review, batch and forward all claims for appropriate action. Complete and submit supplemental documentation.
• Other duties as assigned.

Location: 5752 Ames Avenue, Omaha
Schedule: 8am-5pm; Monday-Friday

Requirements / Qualifications

Minimum Qualifications: Training or experience in areas such as public contact, customer service, call center and/or performing office/clerical procedures, including the use of personal computer, associated software, and office equipment.

Preferred Qualifications: Associate degree in business administration, marketing, human resources, social services or related field. Experience working as a customer service representative. Spanish/English bilingual language skills preferred but not required.

Knowledge, Skills and Abilities
Knowledge of: State and Federal regulations and policies; Nebraska Employment Security Law.

Skilled in: interviewing to collect elicit essential information; accurate data entry; organizing and filing workload.

Ability to: investigate and analyze data to determine facts and draw reasonable conclusions; use computer in daily tasks; interpret written information and forward to appropriate parties; respond in a timely manner to deadlines; interact effectively with customers from varying backgrounds; work under limited supervision; regular and reliable attendance required.


Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.