(USA) Group Director, Workforce Planning
Walmart

What you'll do at

Position Summary...

What you'll do...

This position is responsible for the operation of the WFM team, being a key individual in creating and maintaining cross-partnership across the organization and expected to lead through influence and drive a broader workforce strategy to improve productivity and cost efficiency at the organizational level An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Workforce Planning & Forecasting: Leads efforts in forecasting staffing requirements based on business trends, seasonal demand, historical data, and key performance indicators (KPIs). Develop short- and long-term workforce plans to ensure appropriate staffing levels are maintained across all departments.

Scheduling & Resource Allocation: Oversees the creation and management of employee schedules to ensure optimal coverage for both peak and non-peak periods. Monitors and adjusts schedules in real-time to accommodate fluctuations in demand.

Performance Management & Efficiency: Develops and implements strategies to improve workforce productivity and operational efficiency. Use performance data and analysis to identify areas for improvement, ensuring KPIs and service level agreements (SLAs) are consistently met.

Team Leadership & Development: Leads, mentors, and develops a team of WFM analysts, schedulers, and coordinators. Provides training and professional development opportunities to ensure the team stays current with industry best practices, tools, and technologies.

Data Analysis & Reporting: Utilizes WFM software tools and analytics platforms to generate insights into workforce trends, staffing gaps, and operational performance. Provides regular reports and presentations to senior leadership on workforce metrics, opportunities for improvement, and strategic recommendations.

Process Improvement: Continuously assesses and refines WFM processes to increase efficiency and effectiveness. Implements best practices, streamlines workflows, and advocates for the use of innovative technologies or automation where applicable.

Collaboration & Cross-Functional Communication: Partners with other departments (e.g., HR, BOS, Customer Service, IT) to ensure alignment in workforce management strategies and that staffing needs align with business objectives. Communicates workforce plans, changes, and expectations to leadership and staff.

Budget & Cost Management: Works closely with finance and HR teams to manage the budget for workforce planning and staffing. Ensures that staffing decisions align with company financial goals and identify opportunities to reduce costs while maintaining service quality.

Compliance & Risk Management: Ensures compliance with labor laws, company policies, and industry regulations regarding employee scheduling, hours worked, and overtime. Monitors workforce trends for signs of burnout or underutilization and proactively address issues.

Leadership Expectations

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position

Talent Management: Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

Collaboration & Influence: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Diversity, Equity & Inclusion: Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.

Strategic Thinking: Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies. Pushes the WFM team further through a clear vision and strategy that is designed to best support the stores and the future of Walmart.

Customer Focus : Delivers expected business results while putting the customer first and consistently applying an omni- merchant mindset and the EDLP and EDLC business models to all plans and initiatives.

Digital Transformation & Change : Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.

Curiosity & Courage: Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Drives continuous improvements and supervises the adoption of new technology.

Servant Leadership: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Culture Champion: Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Physical Activities

The following physical activities are necessary to perform one or more essential functions of this position.

Reads information, often in small print.

Visually verifies information, often in small print.

Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

Communicates effectively in person or by using telecommunications equipment.

Presents information to small or large groups and individuals. Enters and locates information on computer.

Observes associate, customer, or supplier behavior.

Travel

Traveling is necessary to perform one or more essential functions of this position. Estimated to travel less than 10% of the time.

Travels domestically to and from multiple facilities or work-sites during the workday.

Travels domestically to and from multiple facilities or work-sites requiring consecutive overnight stays.

Travels domestically to and from multiple facilities or work-sites requiring an overnight stay.

Entry Requirements

Minimum Qualifications

• Bachelor's degree in Business Administration, Human Resources, Operations Management, or a related field. Master's degree or professional certifications (e.g., Workforce Management Professional [WFM-P]) preferred.
• 10+ years of experience in workforce management, operations management, or a related field, with at least 3-5 years in a leadership or director-level role.
• Proven experience in staffing, scheduling, and resource optimization, particularly in a customer-facing or large-scale operational environment.
• Strong background in using WFM software and data analysis tools (e.g., NICE, Verint, Kronos, or similar platforms).
• Familiarity with key performance metrics (KPIs), forecasting techniques, and process optimization methodologies.

Preferred Qualifications

• Master's degree in Business Administration, Operations, or a related field.
• Experience working in a global or multi-location workforce environment.
• Familiarity with AI-driven workforce management tools or predictive analytics.
• Experience in customer service, contact center, or retail operations is a plus.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $160,000.00-$320,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 7 years' experience in data management, business analytics, statistics, or related area OR 9 years' experience in data analysis, statistics, computer science, or related area. 3 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Change Management, Retail Operations

Masters: Analytics, Masters: Computer Science

Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

"Walmart supports their associates. They really are like your second family away from home." - Adele Garcia, Global HR Operations

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.

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