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RESPONSIBILITIES:
Kforce has a client in Redmond, WA that is seeking a Usability Researcher.Summary:This role is for an experienced planning and Usability Researcher who can work independently with guidance to support foundational research and evaluative design usability testing. This role supports a cross suite solution area of Employee Experience product. The position is located within the Experiences & Devices Engineering Organization.Job Responsibilities:- Conduct B2B UX research on a range of target users including individual employees, People leaders (execs, senior leaders, managers), IT Admins/Managers, and HR/Data analysts
- Work directly with Design and Product Management partners on key priority design projects from early-stage foundational user research to iterative design evaluations
- Perform ongoing UX Health studies to evaluate if design-built experiences are at the appropriate level for release to engineering
- Devise and evaluate methods and procedures for collecting data, such as moderated and unmoderated interviews, group discussions, and surveys
- Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers and stakeholders
- Work priorities aligned directly to needs of design team
REQUIREMENTS:
- An advanced degree in HCI (Human-Computer Interaction), Market Research, Human Factors, Psychology, or a related field with a strong emphasis on research techniques and understanding humans/designing technology to meet their needs, or a BA/BS in one of these fields with significant industry experience
- Minimum of 5-7 years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting
- Qualitative foundational research experience to understand and build out user role needs, jobs to be done, and challenges
- Qualitative evaluative research experience and UX Health research (e.g. Heuristic Reviews, Experience Reviews, iterative Usability testing)
- Business To Business research experience is a key requirement in this role
- Experience in presenting and socializing research insights
- Experience working in a fast-paced technology environment that requires independent time management, task prioritization, and flexibility
- Experience building strong collaborative relationships with peers and stakeholders
- Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
- You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations - across all phases of the customer lifecycle and user journey
- Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholders
- Verbal and written communication skills and good interpersonal partnering skills
- Experience with AI related product solutions would be a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This job has expired.
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