Support Services Specialist - College of Dentistry
University of Iowa

Are you self-motivated, detail oriented, organized and customer focused? The University of Iowa's College of Dentistry has a great opportunity for you as a customer service professional in our clinics. The Support Services Specialist is the first point of contact for our patients, interacting both by phone and in person. This is a full time, onsite position, with work hours from 8:00am to 5:00pm Monday through Friday. This position offers variety and opportunity to work in a unique educational environment either at a front-desk or in our call center! For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.

Responsibilities:

- Problem-solve in a fast-paced environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care.

- Patient interactions by phone or in-person.

- Schedule and coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies (i.e. transportation services, language interpreting services, etc.)

- Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.

- Data entry into the patient management system for basic patient demographics, insurance, and appointment information.

- May coordinate and modify Faculty, Resident, and student provider master schedules.

- Train co-workers on clinic workflow, policies, paperwork.

- May orient and educate dental students on clinic protocol and procedures.

- Verify patient insurance eligibility and coverage.

Salary: $48,964 to commensurate (Pay Grade: 3A)

Schedule: Monday - Friday, 8:00am - 5:00pm

May require occasional overtime.

Work Location: On-Site

Required Qualifications:

- Bachelor's degree or an equivalent combination of education and relevant experience.

- Experience working with word processing, spreadsheets, and calendaring software (i.e. Microsoft Office or Google).

- Relevant customer service experience (in-person and over the phone).

- Experience utilizing active conflict management/resolution skills and de-escalation techniques.

- Demonstrated the ability to problem solve and think independently in a fast paced environment.

- Excellent time management techniques demonstrating the ability to adapt and handle multiple competing priorities.

- Excellent written, verbal, and interpersonal communication skills.

Desirable:

- Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.

- Experience utilizing electronic health records or confidential/HIPPA protected information.

- Knowledge of basic dental terminology.

- Complex scheduling experience for multiple providers in a healthcare environment.

Position and Application Details:

In order to be considered for an interview, applicants must upload a Resume (and mark as "Relevant File") to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.

Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Additional Information

• Classification Title: Support Services Specialist
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 3A
• Starting Salary Minimum: 48,964.00

Contact Information

• Organization: College of Dentistry
• Contact Name: COD-Requisition@uiowa.iowa.edu
• Contact Email: COD-Requisition@uiowa.iowa.edu

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